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Product Management

“Social-desirability bias”

  • November 24, 2019
  • by Andy

Pollsters refer to this phenomenon as the “shy Trump” effect, or — in academic parlance — a form of “social-desirability bias.” Studies have affirmed that in races where a candidate or cause is perceived as controversial or otherwise undesirable, voters can be wary of voicing their support, especially to a live interviewer.

https://www.nytimes.com/2019/11/23/us/politics/2020-trump-presidential-polls.html

This is an interesting concept that applies more broadly than elections for interviewing for interest in products as well. There are certainly products which people need/want but are often unwilling to disclose (e.g. certain health, financial or “guilty pleasure” items). When interviewing customers this has to be taken into account or else it might product spurious results similar to asking people “how much would you pay for X?”

It sought to combat the shy Trump effect by asking respondents not only how they planned to vote but also how they thought their neighbors would vote — possibly offering Trump supporters a way to project their feelings onto someone else. The AAPOR report posited that the neighbor question could help overcome shyness among Trump supporters, particularly in phone interviews.

This is an interesting technique. A little bit like Net-promoter Score (NPS) where you’re asking about something a bit disembodied to try and glean better results. The “Well, I have this friend…” effect.

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Andrew Breen is a partner at The Buy Build Fund and the principal of Assert Digital Ventures where he acquires & invests in small, cash flow positive digital businesses with growth potential. He uses his years of digital product experience to expand the market. Currently focused on health & wellness, Andrew has grown ADV’s acquisitions significantly to date. In addition, Andrew advises leading companies from startups, investors to Fortune 1000 companies on digital products and transformation. Known for his deep knowledge of the Lean framework, Andrew has significantly restructured the digital products, processes and culture of a range of companies. He is an adjunct professor at both NYU's Stern School of Business and Courant (CS) Institute teaching on a range of tech product management and innovation topics. He is contributing author on two books on tech product and cultural topics.

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